I attended Lawtech UK’s “GenerativeAI Series: Roadmap to 2030” event held at the Law Society earlier this week, with panels expertly chaired by Christina Blacklaws (she/her) and Richard Susskind. I was amazed though to hear that almost all legal tech start-ups aim their businesses at in-house legal departments and SMEs – not law firms.
Robert Millard
ESG mountains and molehills
Some years ago, I was invited by one of the leading Danish law firms to their annual partners conference. We spent a great day together, exploring how the practice and business of law is evolving and how that might impact their firm. Afterwards, the driver of the car taking me from Aarhus back to the…
Moving the ESG needle: What matters and what can be achieved?
In professional services firms we are now beginning to see an increased focus on “advised emissions”. The Law Society of England Wales has recently published guidance on the impact of climate change on solicitors, in which, among other things, it asks solicitors to consider the climate impact of their client work and climate related issues/risks |
The CX Factor in Professional Practice
Much has been written over the years about how difficult it is for clients to differentiate between one law firm and the next.
From a client perspective, law firms all look remarkably similar. Trust, reputation and brand generally play an unusually important role in buying professional services. Appearing in directories such as Chambers & Partners,…
Large versus smaller law firms – a multi-faceted choice
Herewith an article that I co-authored with my old friend and colleague Hermann Knott, on the different experiences of practicing in a large law firm versus a small one. As the title observes, it’s a multi-faceted issue:
Harnessing neurodiversity to enhance strategic decision making in your firm
Can neuro-atypical team members help improve the quality of decisions in teams responsible for the complex problem-solving in VUCA situations, such as in addressing strategy business transformation and innovation?
I enjoyed watching the ABC TV series ‘The Good Doctor’. Starring Freddy Highmore as the likeable Dr Shaun Murphy, an autistic surgical resident at a California…
Bridging the expectation gap between law firms and their clients
There’s a significant gap in what most law firms deliver in terms of client needs and services and the problem for law firms in how to bridge this gap. Many law firm partners currently even fail to recognise that the gap exists. However, without understanding this expectation gap and working collaboratively with clients to close…
A shift in focus: from strategy to business model
The March 2021 edition of the prestigious Journal of Management Studies contains no fewer than three articles on the topic of business models versus strategy. What makes them different; in practice, does this matter?
Intuitively, clear differences do seem to exist in practice. Strategy, one might say, is about the “what” that firm leaders must…